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New Process for PublicTransport

Categories: Health
City introduces new registration process for Dial-a-Ride

The City’s Dial-A-Ride (DAR) service is designed expressly for those who have a physical disability which prevents them from using mainstream public transport such as busses, trains and mini-bus taxis for their daily commute between home and work.

The City of Cape Town is introducing a new registration process for its Dial-a-Ride (DAR) public transport service to ensure that the service is only used by those for whom it is intended. 

City introduces new registration process for Dial-a-Ride transport service

In terms of Section 11 of the National Land Transport Act, No 5 of 2009, the City must ensure: ‘that there is provision for the needs of special categories of passengers in planning and providing public transport infrastructure, facilities and services to meet their needs, in so far as possible by the system provided for mainstream public transport’.

The current database of users has grown since the DAR system started in 2002 and requires an update. The City is in the process of informing current users that all existing DAR registrations will expire on 31 December 2010 and that all present and potential users are required to apply for registration on the new database.

Applications should be submitted without delay and forms can be completed online at www.capetown.gov.za/transportinfo or a hard copy requested from transport.info@capetown.gov.za or the DAR drivers.

Upon completion of the process, eligible users will be issued with a new registration number to be used as of 01 January 2011.

The DAR service is heavily subsidised, so it is important that it remains focused on providing transport for those who require it: physically disabled persons who need to commute between home and work, who cannot board and leave public transport due to their disability, and who have no other means of transport. It is an important service because it allows persons with physical disabilities to use public transport to access economic opportunities and is intended to ensure that they are still able to work. Fares are based on the distance travelled and compare favourably with other modes of public transport. It is, however, intended to be a temporary, limited public transport service that will serve as a bridging measure until all public transport becomes universally accessible.

“The service currently transports approximately 200 persons a day and the City’s Transport Department must ensure that all current and future passengers utilise the service for its original purpose: travel between work and home,” said the City’s Head of Marketing and Passenger Services, Ester Moag.

“We encourage users to submit their applications without delay because the registration process also includes an assessment by an independent occupational therapist. The initial allocation of slots will be based on the applications received, assessed and approved by the middle of December 2010,” said the City’s Mayoral Committee Member for Transport, Roads and Major Projects, Councillor Elizabeth Thompson.

For detailed information on the registration process and further information on the DAR service, please visit www.capetown.gov.za/transportinfo

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